Satisfied Clients
Read real stories and feedback from our satisfied clients. Discover how our products and services have made a difference through genuine testimonials.
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient. They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy. On top of that, they implemented a set of smart automations to keep our data clean and up to date, helping the whole team work faster and smarter. Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed. They rely on their broad experience and expertise to provide advice alongside their delivery.
mallowstreet
Chief Operating Officer
Systems Thought collaborated smoothly on a complex system integration project for CABI, involving our internal teams, our ERP vendor's team and the Systems Thought team working in close proximity. Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions. Their understanding of complex situations and capacity to break them down into easily understandable components was key at different stages of the project. They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.
CABI
Sales Operations Manager
Systems Thought guided CABI through various business process enhancements including: Salesforce Order processing adoption, back-end systems integrations, and several other Salesforce customisation initiatives. These projects ultimately led to simplified business processes, with fewer handoffs and a significant reduction in manual tasks. With increased monitoring and visibility built into the solutions, designed-in from the get-go, we have improved confidence in the process and can easily detect and act on anomalies and report on performance. Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases. They are highly responsive, and have supported us with the implementation of quick, tactical fixes in response to unexpected business conditions, and then stuck with us to evolve those tactical fixes into long term solutions. Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams to get projects delivered.
CABI
Commercial Director
Satisfied Clients
mallowstreet General 2025 David Scholtz
07/08/2025
mallowstreet
David Scholtz
Chief Operating Officer
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient. They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy ... Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed.
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient. They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy. On top of that, they implemented a set of smart automations to keep our data clean and up to date, helping the whole team work faster and smarter. Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed. They rely on their broad experience and expertise to provide advice alongside their delivery.
CABI Stephen and Myriam ERP Integration 2025
24/07/2025
CABI
Stephen Lewis
Sales Operations Manager
Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions... They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.
Systems Thought collaborated smoothly on a complex system integration project for CABI, involving our internal teams, our ERP vendor's team and the Systems Thought team working in close proximity. Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions. Their understanding of complex situations and capacity to break them down into easily understandable components was key at different stages of the project. They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.
CABI Rene General 2025
17/07/2025
CABI
Rene Schoelzel
Commercial Director
Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases. They are highly responsive... Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams...
Systems Thought guided CABI through various business process enhancements including: Salesforce Order processing adoption, back-end systems integrations, and several other Salesforce customisation initiatives. These projects ultimately led to simplified business processes, with fewer handoffs and a significant reduction in manual tasks. With increased monitoring and visibility built into the solutions, designed-in from the get-go, we have improved confidence in the process and can easily detect and act on anomalies and report on performance. Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases. They are highly responsive, and have supported us with the implementation of quick, tactical fixes in response to unexpected business conditions, and then stuck with us to evolve those tactical fixes into long term solutions. Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams to get projects delivered.