Satisfied Clients
Read real stories and feedback from our satisfied clients. Discover how our products and services have made a difference through genuine testimonials.
We carried out a thorough market analysis and shortlisted three potential IT partners, speaking to existing clients of each. A consistent theme that came through with Systems Thought was that they genuinely care, are attentive, and highly responsive — and that has absolutely been our experience.
They successfully planned and implemented a migration of our core business system within a short timeframe. I was particularly impressed with the professionalism they brought to every stage: from researching and documenting our business processes, to developing tailored solutions that adapted Scoro precisely to our needs.
During the migration, they were on site at our offices to ensure a smooth transition and to deal with any issues immediately. The speed and agility with which they respond has been a cornerstone of their service ever since.
We are delighted to have built a lasting working partnership with Systems Thought, and now use them as a benchmark when assessing other outsourced services in the business.
Wharfe Rural Planning
Managing Director
Systems Thought guided CABI through various business process enhancements including: Salesforce Order processing adoption, back-end systems integrations, and several other Salesforce customisation initiatives. These projects ultimately led to simplified business processes, with fewer handoffs and a significant reduction in manual tasks. With increased monitoring and visibility built into the solutions, designed-in from the get-go, we have improved confidence in the process and can easily detect and act on anomalies and report on performance.
Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases. They are highly responsive, and have supported us with the implementation of quick, tactical fixes in response to unexpected business conditions, and then stuck with us to evolve those tactical fixes into long term solutions. Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams to get projects delivered.
CABI
Commercial Director
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient. They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy. On top of that, they implemented a set of smart automations to keep our data clean and up to date, helping the whole team work faster and smarter.
Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed. They rely on their broad experience and expertise to provide advice alongside their delivery.
mallowstreet
Chief Operating Officer
Systems Thought guided Edition Capital through business process enhancements in CRM, fund management, fees, and periodic revaluation calculations and investor communications by implementing and customising Microsoft Dynamics 365 CRM. Achieving significant automation and streamlining of business processes, increased financial visibility, and smooth and automatic investor communications.
Our experience of working with Systems Thought was excellent. They have always been available and responsive, helping us adapt the system as our internal processes evolved. They understand our business well and are always on hand for anything, from quick questions to more detailed and complex changes.
Edition Capital
Partner
Systems Thought collaborated smoothly on a complex system integration project for CABI, involving our internal teams, our ERP vendor's team and the Systems Thought team working in close proximity.
Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions. Their understanding of complex situations and capacity to break them down into easily understandable components was key at different stages of the project. They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.
CABI
Sales Operations Manager
Satisfied Clients
Wharfe Scoro 2025
02/09/2025
Wharfe Rural Planning
Ben Wharfe
Managing Director
A consistent theme that came through with Systems Thought was that they genuinely care, are attentive, and highly responsive — and that has absolutely been our experience.
They successfully planned and implemented a migration of our core business system within a short timeframe. I was particularly impressed with the professionalism they brought to every stage: from researching and documenting our business processes, to developing tailored solutions that adapted Scoro precisely to our needs.
... We are delighted to have built a lasting working partnership with Systems Thought, and now use them as a benchmark when assessing other outsourced services in the business.
We carried out a thorough market analysis and shortlisted three potential IT partners, speaking to existing clients of each. A consistent theme that came through with Systems Thought was that they genuinely care, are attentive, and highly responsive — and that has absolutely been our experience.
They successfully planned and implemented a migration of our core business system within a short timeframe. I was particularly impressed with the professionalism they brought to every stage: from researching and documenting our business processes, to developing tailored solutions that adapted Scoro precisely to our needs.
During the migration, they were on site at our offices to ensure a smooth transition and to deal with any issues immediately. The speed and agility with which they respond has been a cornerstone of their service ever since.
We are delighted to have built a lasting working partnership with Systems Thought, and now use them as a benchmark when assessing other outsourced services in the business.
CABI Rene General 2025
17/07/2025
CABI
Rene Schoelzel
Commercial Director
Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases.
They are highly responsive... Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams...
Systems Thought guided CABI through various business process enhancements including: Salesforce Order processing adoption, back-end systems integrations, and several other Salesforce customisation initiatives. These projects ultimately led to simplified business processes, with fewer handoffs and a significant reduction in manual tasks. With increased monitoring and visibility built into the solutions, designed-in from the get-go, we have improved confidence in the process and can easily detect and act on anomalies and report on performance.
Systems Thought approach each engagement with a business-first perspective, working with us to analyse current processes, identify and quantify problems and opportunities and then craft solutions that align with clear business cases. They are highly responsive, and have supported us with the implementation of quick, tactical fixes in response to unexpected business conditions, and then stuck with us to evolve those tactical fixes into long term solutions. Their team are personable and care about the outcomes. They understand how an organisation of our size is structured, and collaborate smoothly with various teams to get projects delivered.
mallowstreet General 2025 David Scholtz
07/08/2025
mallowstreet
David Scholtz
Chief Operating Officer
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient.
They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy ... Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed.
Systems Thought worked with us to streamline and automate key parts of our CRM using Microsoft Dynamics 365. They integrated DotDigital to manage newsletters, event communications, and preferences, making our outreach much more efficient. They also helped us reduce manual work on delegate information for major events, saving time and improving accuracy. On top of that, they implemented a set of smart automations to keep our data clean and up to date, helping the whole team work faster and smarter.
Our experience of working with Systems Thought was great because the team is responsive, reliable and they think 2 steps ahead to try and ensure we are future proofed. They rely on their broad experience and expertise to provide advice alongside their delivery.
Edition Capital Dynamics 2025
02/09/2025
Edition Capital
Adam Spence
Partner
... Implementing and customising Microsoft Dynamics 365 CRM. Achieving significant automation and streamlining of business processes, increased financial visibility, and smooth and automatic investor communications.
Our experience of working with Systems Thought was excellent. They have always been available and responsive, helping us adapt the system as our internal processes evolved...
Systems Thought guided Edition Capital through business process enhancements in CRM, fund management, fees, and periodic revaluation calculations and investor communications by implementing and customising Microsoft Dynamics 365 CRM. Achieving significant automation and streamlining of business processes, increased financial visibility, and smooth and automatic investor communications.
Our experience of working with Systems Thought was excellent. They have always been available and responsive, helping us adapt the system as our internal processes evolved. They understand our business well and are always on hand for anything, from quick questions to more detailed and complex changes.
CABI Stephen and Myriam ERP Integration 2025
24/07/2025
CABI
Stephen Lewis
Sales Operations Manager
Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions...
They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.
Systems Thought collaborated smoothly on a complex system integration project for CABI, involving our internal teams, our ERP vendor's team and the Systems Thought team working in close proximity.
Systems Thought were flexible and responsive as the project evolved, understanding the business needs at each stage and offering simple, considered solutions. Their understanding of complex situations and capacity to break them down into easily understandable components was key at different stages of the project. They have that rare capability to explain technically complex processes and issues in a jargon-free and easy to understand manner, which is very much appreciated by those of us who are less technically proficient.